Hear what customers are saying about us

After over 75 years in business, we have a great track record of satisfying our customers' needs. See what some of our customers have to say below. If you're a customer with feedback, we'd love to hear from you. Please submit your review here.

Thank you so much! You have done an absolutely outstanding job. I retained some of our budget to fill requests and do some purchases on my own. You've exceeded my expectations, and I'm going to recommend we continue with the ARPs in the future, without me having to do the extra step of approving the carts. I will be in touch when we're ready to start back up.

Jen Kendall, Consultant Librarian, Parkland Regional Library - Lacombe, AB

ULS, Suzann in particular, is AMAZING at handling our accounts. From travel books, to annual continuations, she keeps us updated and on track so that our Library doesn’t have to worry about missing an updated edition, or new release. We constantly add new titles to our standing order accounts, all of which are handled efficiently and reliably. ULS is truly great to work with!

Claire Brunings, Procurement Clerk - Finance & Facilities, West Vancouver Memorial Library - Vancouver, BC

Working with ULS was a highly positive and very successful experience! We needed to put 13 classroom libraries into our school and I had no experience doing this. I turned to ULS for help with this project, and they provided excellent advice, fostered a collaborative approach to selecting books for each grade and displayed very prompt service. We now have libraries up and running in all our classrooms and the students love the books picked by ULS. I am extremely happy with ULS and would highly recommend them to others, as I have done multiple times already. I will definitely go back to ULS for any future needs for our school!

Sandi Osborne, Instructional Coach/Teacher, Nicomekl Elementary - Langley, BC

I just got my books today! Wow..Za! Super-fast service!

Adele Perry, Library Assistant, Douglasdale School - Calgary, AB

Both students and staff have commented on the wonderful selection of fiction and non-fiction books that were chosen. Your service was excellent.

Mrs. S. Ledgerwood, Learning Commons Nicholas Sheran School - Lethbridge, AB

We receive our large print collection through an ARP with United Library Services. The customer service is second to none! We rarely have a complaint (and even more rarely a claim), but the response time is always very fast. They exceed our needs for services, and we are very happy customers.

Timothy J. Coogan, Acquisitions Unit
- Ottawa Public Library

Many thanks again for processing our order of library books. You and your team have done a wonderful job! As I say to other library techs, the service that you provide is priceless.

Marilyn Martin, Admin Assistant Daly Grove School – Edmonton, AB

I have worked for the Yellowhead Regional Library in Spruce Grove, AB for over 35 years & have been mainly in charge of Acquisitions. We have done a lot of business with ULS throughout the years & it has increased as we have started using them as our main supplier. I’ve always been happy dealing with our Western Canada reps. & the ULS customer service agents. Any problems that occur are always dealt with in a timely fashion & friendly manner. It’s nice that the warehouse is in Calgary, so our orders are processed & shipped pretty quickly. We continue to be loyal customers.

Laurelle St. Pierre, Acquisitions Technician Yellowhead Regional Library - Spruce Grove, AB

Your ULS database is one of the easiest and most reliable databases I've used over the past 14 years being a teacher-librarian.  Whomever designed it could get a job doing the same for large school and health organizations, as it works much smoother!

Denise North, Dept. Head Resource Services, Killarney Secondary Library Learning Commons - Vancouver, BC

Our library learning commons staff rely on the ULS website for valuable information such as selection lists, book reviews, flags for Canadian authors and reading levels. The ULS representative (Tony Onisko) for our area is professional, prompt and knowledgeable. He quickly responds to our requests and goes above & beyond to provide answers.

Tracey Shott, System Library Technician, Elk Island Public Schools - Sherwood Park, AB

Many, many thanks for all that you (Marie-Anne) and Debbie are doing for us, you have no idea how much we appreciate your help. I know I couldn’t do this job without you!

Wendy Crews, Operations/Acquisitions - Parkland Regional Library - Lacombe, AB

We are very pleased with our dealings with ULS. From the help we received in setting up the 9xx ordering on Sonata from Suzann through to the excellent customer service with Allison, we are very happy. If the items are stocked we receive them in 24 hours. This makes for very happy librarians.

Cathy Drew, Sr. Library Technician, School District No. 57 - Prince George, BC

Suzann sends me lists of the top selling large print books every month so I can make my selection. I really enjoy working with Suzann and ULS (they’re my favourite book vendor and I really like the system we have going)!

Kris Van Luven, CEO/Librarian - Asphodel-Norwood Public Library - Norwood, ON

The ULS SOS/9XX system makes placing orders fast and easy. It has eliminated the duplication of work among coworkers and made the order process so much faster. With the time that SOS/9XX saves me, I am able to focus on projects and improvements at my library.

Adrienne Schut, Aquisitions - North Vancouver District Public Library

ULS expertly navigated the set up of 11 new school libraries for a September 2017 start up. Their knowledgeable team worked to create lists for all aspects of the libraries and skillfully incorporated current titles that supports the Alberta Education curriculum. In addition they assisted our principals with classroom library collections and books in various languages for ELL learners. I appreciated their attention to detail, ability to fulfill this massive order on time and their superb communication. Their customer service is superb!

Kathy Goudreau, New Schools Consultant – Edmonton Public Schools

The staff at ULS are a tremendous joy to work with. No request is too small or too big to handle and they’ve always found a solution to an issue that may have come up. And we can be pretty demanding at times! Nadia is a real pleasure, and I’ve been lucky to actually meet her in person, and she gives such personalized service along with Suzann who’s helped on the back end. My colleague and I also receive exceptional service when visiting the warehouse to purchase additional material. We value our partnership with ULS and are grateful to work with a company that has over 75 years of experience proudly serving schools and public libraries across Canada.

Serena Griffin, Senior Supervisor, Circulation and Merchandising – Richmond Public Library - Richmond, BC